Some referrals that you receive in your Inbound Referrals dashboard will not have contact information for the Seeker.
This is because the Seeker has elected not to receive email notifications or outreach about their referral, and will instead reach out to your program themself.
This may be because of the Seeker has already been directly connected with you, but a Navigator needed to track the referral, or as a safety measure in cases where it may be dangerous for the Seeker to be contacted directly.
In these cases, the Seeker will reach out to you directly. You can still update the referral status to let the Navigator know what happen, but no notification will be sent to the Seeker.