Contact Us

Sales Inquiries

To learn more about purchasing our platform:

News and Updates

To learn more about new features on the platform:

Support

We provide a help desk with step-by-step instructions on how to use all features. The support portal also includes videos and training materials and will be available to all staff users when your platform is implemented.

If you are not able to find the answer you need you can contact our support team. Email the team directly at support@findhelp.com or contact us via our Support Portal. Our team is here to help you with any questions about site configuration, technical issues, program submissions, and more! You will receive a response within two business days.

Types of questions to route to the frontline support team:

  • Login difficulties
  • Help claiming programs
  • Help editing and suggesting programs
  • Making updates to landing pages
  • Updating/creating flyouts and sticky notes
  • Technical issues on the site
  • Updating assessments
  • General how-to and navigation questions

Certain users have access to live Chat support. Chat support is be available for those users Monday-Friday between the hours of 9am - 5pm CT, excluding company holidays.

Ongoing Support

As a Software-as-a-Service platform, all software upgrades are included with your Aunt Bertha license. This means you are always on the most updated version of Aunt Bertha. Our Product and Engineering teams operate using an agile software development framework, and deploy 20+ times per month. You can subscribe to feature updates on our support portal to see the latest and greatest functionality! 

For any other questions, please contact your Customer Success Manager.

 

Please note that we are unable to help people directly navigate for social services.

Was this article helpful?
2 out of 6 found this helpful