Not receiving emails or text messages

Email

Sometimes organizations pre-filter emails that they don't recognize. This is to protect employees from unwanted emails. Because of these protections, your systems may be preventing our emails from arriving in your inbox. This includes account confirmation emails, password reset emails, referral notifications, and more.

How to Receive Emails

Here are some things you can do to ensure you're getting the communication you need from us:

  • Add our email addresses your contact list
    • hello@findhelpmail.com
  • Your IT team can whitelist our sending domain by DNS hostname or by IP address:
    • findhelpmail.com
    • 159.135.232.210

Text

Currently messages from the platform to T-Mobile/Sprint customers are being blocked by the carrier. We are actively working with them to resolve this issue.

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