Not receiving emails or text messages

Text Messages

Currently messages from the platform to T-Mobile/Sprint customers are being blocked by the carrier. We are actively working with them to resolve this issue.

Email

Sometimes organizations proactively block emails from unrecognized senders (like findhelp). This is to protect employees from spam, phishing attempts, and other unwanted emails. Because of these protections, your systems may be preventing our communications (like account confirmation and  password reset emails, referral notifications, etc.) from arriving in your inbox.

Add our email addresses to your contact list:

  • hello@findhelpmail.com
  • no-reply@zoom.us (for webinar invitations)

Ask your IT team to allowlist* our sending domains by DNS hostname or by IP address:

  • *.findhelp.com
  • *.findhelp-qa.org
  • @findhelpmail.com
  • @findhelp.com
  • 159.135.232.210
  • no-reply@zoom.us (for webinar invitations)

 

 

 

 

 

*whitelist

Was this article helpful?
1 out of 4 found this helpful