Seeker Context

Overview

Seeker Context allows you to navigate on behalf of a single person seeking services (Seeker) and save time by autofilling forms.

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How it Works

Seeker Context refers to when a Navigator is navigating on behalf of a specific Seeker. Navigators can initiate Seeker Context through a Launch integration, by completing an Assessment, or via buttons on the Seeker Profile.

Once initiated, a banner will show at the top with the Seeker’s information. 

Once in Seeker Context, referral forms and Assessments will autofill the Seeker's Personal Information, making it faster and easier to submit those forms.

Once in Seeker Context, you may only navigate on behalf of the Seeker. The People I’m Helping menu will be replaced with a link to the Seeker’s profile for whom you are navigating. This is to prevent you from navigating for multiple Seekers while in Seeker Context.

Initiating and Ending Seeker Context

Seeker context is initiated in the following ways:

  • After submitting an Assessment, Helpers are automatically put into Seeker Context

  • Clicking the Start a Referral button in the Seeker Profile

  • Clicking the Start a Form button in the Seeker Profile

  • Clicking See Search in the Forms panel in the Seeker Profile

  • When launching into an integration using specifically configured buttons on the Customer’s care platform.

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To end Seeker Context, click the End Session in the banner or on the Seeker Profile.

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Making Referrals

When in Seeker Context, Referral forms will auto-fill with the Seeker’s contact information, and any other applicable information saved in the Seeker’s Personal Information panel on Seeker’s profile.

Filling out Assessments

When in Seeker Context, Assessments will auto-fill with the Seeker’s contact information, and any other applicable information saved in the Seeker’s Personal Information panel on Seeker’s profile.

 

 

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