Multi-Site Approach to Address Social Needs

Tier: Professional, Enterprise

Overview

Findhelp is the largest closed-loop social care network in the United States, with more than 300,000 free and reduced-cost programs in all 50 U.S. states, territories, and Puerto Rico. Our standard practice for professional and enterprise customers,  is to create two sites as part of your findhelp implementation. This benefits your organization in the following ways:

 

Staff Site

Community Site

  • Collaborate within teams with shared notes, favorites folders, referrals
  • Track outcomes by making and logging referrals and following up to close the loop
  • Optional: require login / single-sign on
  • Optional: integrate your findhelp site with your Electronic Health Record (EHR) or care platform
  • Provide a self-service tool for your community to anonymously search and connect to resources 
  • Give community organizations access to free intake, reporting, and integration tools 
  • Segment community search data to gain valuable insights about top needs in your area

Staff Site

A site tailored to helping your staff work closely together to manage the overall care and well-being of the people you serve. 

Collaboration Tools

A dedicated staff site  provides collaboration tools like shared notes, favorites folders, and team navigation for referrals. These tools allow your teams to communicate with each other and share updates about an individual you’re helping, directly via your findhelp platform. 

Tracking Staff Outcomes

Another big advantage is that you can better track outcomes by requiring staff to log in or set up Single Sign-On (SSO), You can also integrate your findhelp platform into your electronic health record (EHR) or care management system via our standard SMART on FHIR  launch integration, automatically logging in/ provisioning your staff users, and carrying over relevant seeker demographics to avoid double documentation.

EHR_Example.png

Example of findhelp’s platform integrated into an electronic medical record system.

Community Site

A site tailored to support  the patients / members / clients that you serve (as well as your larger community).

Empowering People in Need

A person’s social needs are often associated with their most vulnerable, challenging life experiences, and the discomfort or shame many people feel about these personal  situations  is a barrier to asking for and receiving help. Our data shows that people often search for different types of resources when searching anonymously vs. when they’re forced to login. Giving your community  the option to anonymously search for resources allows them to find help on their own and take control of their experience. Encouraging your community with  low-level needs to self-navigate can also make space for your staff to focus on people with emergency or high levels of need.

Tracking Community Trends

Setting up separate staff and community sites allows you to segment your analytics and learn valuable insights. It’s also a great way for you to promote your findhelp program with  community organization partners and teach them how to claim their programs and take advantage of the free suite of program management tools available to them to update program information, manage intake, respond to referrals, and track utilization of their services.

Messaging

Tailor messaging to your audience. Flyouts, search / homepage messaging, sticky notes, featured programs.

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