How can I understand which programs are active in our service area?

Tier: Basic, Professional, Enterprise 

Overview

Using findhelp analytics to understand what programs are most active in your community can help you and your organizations make data driven decisions about outreach strategy and identify community organizations to partner with and support. 

The Program Summary dashboard provides information about the program landscape in your community and program engagement. It is specifically the Most Engaged Programs table in this dashboard that can be used to understand active programs to inform program engagement, outreach, and promotional strategies.

What is the Program Summary Dashboard?

The Program Summary dashboard provides rolled up information about the types of programs available in your community, overview of claimed programs available in your community, and details around the most engaged programs. Using filters, you are able to understand how many programs exist across geographical areas and within social needs categories. 

Use this dashboard to:

  • See how many programs, organizations, and claims exist on your site(s).
  • See the most engaged programs in your network along with organizational information to inform and support outreach strategy.
  • Understand if claiming trends correlate with your program outreach strategies.
  • See recently claimed programs.
  •  

Top_Programs_Program_Summary_Generic.png

What is an “Engaged” Program?

To understand the most active programs in your community, reference the Most Engaged Programs table in the Program Summary dashboard:

Top_Programs_engaged_programs.png

Engaged Programs are programs that have the highest overall utilization in your network. We take the following factors into account when determining a program’s engagement and the sort order they appear in:

  • How frequently people are trying to learn about the program (i.e. number of interactions).
  • How frequently people are connecting with the program (i.e. number of connections, and referrals).
  • The types of status updates being made to those program’s referrals.

The Most Engaged Programs table contains detailed information about the 50 most engaged programs, such as: 

  • Basic program information.
  • Interaction, connection and referral volume.
  • Referral follow-up details.

Tip

The Most Engaged Programs table is long, so don’t forget to scroll to the right to see all the details available!

To easily view all the details in the table, we recommended downloading the information to a spreadsheet. 

To download the data:

  1. Hover your mouse over the table.
  2. Click on the three lines in the upper right corner.
  3. Select Download Data.
Download_Data.gif

 

Filter Tips

Use filters to understand how many programs exist across geographical areas and within social needs categories.

Top_Programs_Program_Summary_Filters.png

Here are some examples of helpful ways to use filters on this dashboard when reviewing Most Engaged Programs table:

Tip

Use multiple filters at once!

Filter

Use and Example

Geographic (i.e. State, County, City, Zipcode) 

Use geographic filters to see program summary information in a specific geographic area. 

Note: Geographical filters are hierarchical, meaning that the larger geographic filter must be selected before smaller geographic filter opinions are visible. (e.g., Filter on a specific state to see county filter options.) 

Example: What are the most engaged programs in Travis county?

Category

Use the Category filter to see program summary information for programs that provide services for the category

Example: What are the most engaged programs that address food needs? 

Program Tag (i.e. Service Tag or Situation Tag) 

Use the program tag filters to see program summary information for programs that have that specific service or situation tag. 

Example: What are the most engaged programs that provide Emergency Food services? Or what are the most engaged programs that serve veterans? 

 

Independent Practice

This section is intended to help you use the Program Summary dashboard and Most Engaged Programs table to understand the most engaged programs in your community.

Access the Program Summary dashboard on your site and answer the following questions or take the suggested action:

  1. How many connections does the most engaged program in your network have?
    • Tip: Find the Most Engaged Programs table and scroll to the right

       

  2. What is the most engaged program that can address food needs? 
    • Tip: Use the Category filter

       

  3. Download Most Engaged Programs table 
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