What report should I reference to see the impact of community engagement efforts?

Tier: Basic, Professional, Enterprise 

Overview

Program outreach and engagement with community organizations in your area is a vital step in developing new relationships and strengthen existing partnerships with these organizations in order to build a sustainable network in your community.

The Program Summary dashboard provides helpful metrics to understand the impact of community engagement efforts.

What is the Program Summary Dashboard?

The Program Summary dashboard shows information around the types of programs available in your community, overview of claimed programs available in your community, and details around the most engaged programs.

You can use filters to help you understand how many programs exist across geographical areas and within social needs categories. 

Use this dashboard to:

  • See how many programs, organizations, and claims exist on your site(s).
  • See the most engaged programs in your network, along with organizational information, to inform and support outreach strategy.
  • Determine if claiming trends correlate with your program outreach strategies.
  • See recently claimed programs.

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Assessing the Impact of Community Engagement Efforts

The Program Summary dashboard includes several charts and tables to understand the effects of a program outreach on program claiming trends.

The Programs Claimed chart and metric provide the number of programs that have been claimed and how that has changed over time. After a community engagement event, we would expect to see a spike in the number of programs that have been claimed. 

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The Programs Claimed On Your Site(s) table provides a list of programs that were claimed on your site. Specifically this means a user navigated to your specific site(s) and went through the claim process there, rather than on findhelp.org.

This table contains detailed information about the claimed programs, such as: 

  • Basic program information, including the intake tool used on the program listing
  • Claim date
  • Interaction, connection, and referral volume
  • Referral follow-up details

Tip

The Programs Claimed On Your Site(s) table is long, so don’t forget to scroll to the right to see all the details available!

To easily view all the details in the table, we recommended downloading the information to a spreadsheet. 

To download the data:

  1. Hover your mouse over the table.
  2. Click on the three lines in the upper right corner.
  3. Select Download Data.
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Filter Tips

Use filters to understand the impact of community engagement efforts in the context of specific geographical areas and within social needs categories.

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Here are some examples on how to use filters on this dashboard to understand the impact of a community engagement efforts:

Tip

Use multiple filters at once!

Filter

Use and Example

Geographic filters (i.e. State, County, City, Zipcode) 

Use geographic filters to see program summary information in a specific geographic area. 

Note: Geographical filters are hierarchical, meaning that the larger geographic filter must be selected before smaller geographic filter opinions are visible. (e.g.,. Filter on a specific state to see county filter options.) 

Example: How many programs that serve Travis county have been claimed since our community engagement event?

Category filter

Use the Category filter to see program summary information for programs that provide services for the category.

Example: How many programs that address food needs have been claimed since our community engagement event?

Program Tag filters (i.e. Service Tag or Situation Tag) 

Use the program tag filters to see program summary information for programs that have that specific service or situation tag. 

Example: How many programs, that provide Emergency Food services, have claimed since our community engagement event?

 

Independent Practice

This section is intended to help you practice using the Program Summary dashboard to understand the impact of community engagement efforts.

Access the Program Summary dashboard on your site and answer the following questions or take the suggested action:

  1. How many programs have been claimed that serve a specific county in your region?
    • Tip: Use geographic filters, and view the Programs Claimed metric.

       

  2. On what date was the most recently claimed program on your site claimed?
    • Tip: Find the Programs Claimed On Your Site(s) table and scroll to the right

       

  3. What intake tool does the most recently claimed program on your site have?
    • Tip: Find the Programs Claimed On Your Site(s) table and scroll to the right
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