10.26.2020 - Updated Customer Analytics

Updated Customer Analytics

Our customers want to help people - that’s why they choose Aunt Bertha. As people find and connect to services, we provide analytics so that our Customers understand their impact.

Today, we've introduced an updated suite of Customers Dashboards with refined definitions, streamlined design, and improved performance. These new Customer Dashboards will empower you to increase adoption, understand search and referral trends, engage your community, and ultimately get more people help.

Customer Dashboards

Site Activity

Site Activity Summary - Learn about how your Seekers and staff are using the site.

Flyout Activity - See how often your Flyouts appear and how often users interact with your Flyouts. 

Search Activity - Understand top needs in your community by reviewing search trends, common search terms, and searches over time. 


Needs Analysis

Assessment Activity - Address needs in your community by reviewing assessment trends.

Site Assessment Details - Review individual assessment responses. 

Referral Activity - Understand referral outcomes and address needs in your community by reviewing your referral trends and follow ups. 

Site Referral Details - Review individual referral details. 


Staff Adoption

Group and Worker Activity - Compare the usage of staff and groups on your site. 


Resource Management

Program Summary - Learn about your network and the most engaged community organizations in your area. 




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